Refund Policy

This refund policy applies to all products and services offered by Bikeshop, including bicycle model comparisons, frame sizing consultations, and test ride appointments.

At Bikeshop, we strive to ensure your satisfaction with our urban cycling products and services. Our refund policy outlines the terms under which refunds are processed.

Eligibility Criteria

To be eligible for a refund, items must be unused and in their original packaging. You must provide proof of purchase to initiate a refund.

Exclusions

Certain items, such as custom bicycles or special orders, are not eligible for refunds. Please check our specific product guidelines for details.

Requesting a Refund

To request a refund, please contact our support team with your order details. We will guide you through the return process.

Processing Refunds

Refunds will be processed within 14 business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase.

Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible. Cancellations are accepted before the item has been shipped. Once shipped, standard return policies apply.